About Us

We at Immaculate Pets believe in supplying professional grooming equipment at prices that are significantly lower than the competition.

Price

No warehouses. No fancy showrooms. No middlemen. We deal directly with the manufacturer and buy in bulk to keep our costs down, our savings are then passed on to you with reduced pricing. With Immaculate Pets, the price you see is the price you pay, there are no added 'Heavy Load' fees or additional VAT costs that you have to pay and all of our item are shipped free of charge within the UK mainland.

Delivery

All of our products are shipped free of charge within the UK mainland. For the larger items, we use either TNT or DPD and for the smaller items we use Royal Mail. 

If you place your order before 12pm Mon-Thu it will be sent out the same day and you should receive it the following day, if you place your order on Friday before 12pm then it will get sent out on Friday and you should receive it on Monday. In order to keep costs down we do not ship over the weekend or on public holidays.

Royal Mail, DPD & TNT do not guarantee next day delivery, statistically they manage to deliver the item the next day about 90% of the time.

Due to the size of some of our items there may be an additional fee for delivery to N. Ireland / Republic of Ireland, please email us prior to placing your order for a quote.

Real time tracking

You can keep an eye on your order every step of the way, if there is any problem with delivery we will let you know.

Fuss-free returns

You can order with Immaculate Pets with absolute peace of mind that if anything goes wrong with your order you will not be left out of pocket.

For the larger items that we sell such as the dog grooming tables and bath tubs, should the items arrive damaged or faulty then we will arrange for a courier to pick it up and we will send out a replacement. If the problem is either the hand controller or one of the 3 parts that make up the motor, then a replacement part will be sent out to you immediately and you can swap out the part yourself, it's very easy.

If one of the smaller items we sell should prove faulty, we ask that you return the item yourself to the below address and when the item is recieved we will refund the cost of the item and the cost of sending it back to us.

Adstral Ltd (Immaculate Pets Return) - Hargreaves Rd - Groundwell Industrial Estate - Swindon - SN25 5AZ - UK

All of our product are under warranty for a period of 1 year, if one of the electric tables or bath tubs develop a fault after the 1 year period is up, replacement parts are available for £20-30.

FYI - Faults are extremely rare as these items undergo a comprehensive inspection before they leave the factory.